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  • Customers like
    • Carpet salesman1
  • Customers don't like
    • There attitude1
    • Cheap installation job1

  • Mar 17
  • Installers
  • Grove City, Ohio
  • Flooring Installation
  • 186
  • REVIEW RATING 4/5

The Rite Rug Dublin manager/salesman insisted that we would need Lauan to be laid over the existing floor in the bathroom and the new flooring over the Lauan. So we purchased it at $150.00 plus over 100.00 in a labor charge. When the installer arrived he informed us that we didn't need the Lauan and so installed the new flooring without the purchased Lauan. Upon attempting to get a refund for the... Read more

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  • Mar 13
  • Furniture and Decor
  • Westerville, Ohio
  • Transition Strip
  • 117
  • REVIEW RATING 4/5

nice sales people, delivered on time, could see seam in the carpet and had ordered a transition piece between my hard wood and new carpet never received. Noel in the their customer service is a real piece of work and should only have a job where she does not deal with people. Her and the other CS man said that carpets usually have seams and I don't need a transition piece. Installer came back... Read more

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  • Mar 07
  • Furniture and Decor
  • Mcdonald, Pennsylvania
  • Carpet Replacement
  • 1
  • 1
  • 123
  • REVIEW RATING 4/5

Had a very small closet carpet replaced, 5 x 3 ft this week. They came out to look at what needed done, said they would order it and call me in a week. A month later, no call. I called them back as they installed original carpet, so I used them so carpet would match. After third call, a month later, Judy, their office manager promised to call me back next day ( this was a Thursday) to... Read more

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  • Feb 12
  • Installers
  • Dayton, Ohio
  • Carpet Installation
  • 2
  • 2
  • 217
  • REVIEW RATING 4/5

Bought their 2nd most expensive carpet. Installation was some guy in a filthy pickup truck. My carpet was rolled-up and folded in half in his truck ALL DAY. He simply laid it without stretching AT ALL. After install, their were 2 badly puckered areas from being folded in half in his truck all day, and he did three REALLY bad seam jobs. Also, he just sat his filthy dirty toolbox on the carpet in... Read more

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  • From mobile
  • Rite Rug
  • Feb 12
  • by anonymous
  • #593982

Former installer Wrong rug should be the name. Salesman don't know how to measure and layout carpet with too many seams in wrong locations. They also make promises to customers that are not possible for the price. Add comment

  • Feb 06
  • Installers
  • Chicago, Illinois
  • Flooring Installation
  • 165
  • REVIEW RATING 4/5

I brought flooring from rite rug and the installation guys came out and took my flooring and said my floor was not level . When i got home s subcontractor called and said he can come out to level my floor for around 1 TO 400 DOLLARS. SO I AGREE TO LETTING HIM COme out and he gave me a quote of 200 worst job ever ,rite rug came out to redeliver my floor and on the day of installation they said... Read more

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  • Jan 29
  • Repairs
  • Lexington, Kentucky
  • Flooring Installation
  • 140
  • REVIEW RATING 4/5

Rite rug put a 3000 dollar down for me it was the worst job I have ever seen They tore up my furniture and sent the furniture dr out to fix it I said ok to that . They sent Mexicans out to fix some of my problems and they made it worse I have talked and talked to customer service they are saying that it's the weather change. I have damaged boards nail holes all in my floor right down the middle... Read more

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  • From mobile
  • Rite Rug
  • Jan 14
  • by anonymous
  • #582439

We paid for 10lb padding as we're given 4lb. We only discovered this after the carpet was so poorly installed that it needed to be re-laid. When car asked if they wanted to come inspect the padding, they declined to do so, stating "I'm sure they got the 4lb". This seems to be their MO. Horrible company. Add comment

  • From mobile
  • Rite Rug
  • Jan 13
  • by anonymous
  • #581805

I paid for 8lb padding and they installed 4-6lb padding. Every single employer that came out agreed that it is not 8lb padding. You can feel the concrete subfloor. They refuse to acknowledge or fix the padding we upgraded. Add comment

  • Jan 08
  • Furniture and Decor
  • Lewis Center, Ohio
  • Hardwood Floor
  • 144
  • REVIEW RATING 4/5

I had my stair done with carpet, all my wood work is scared including the ends of the staircase. I am the original owner and there were no marks before they started. I had hard wood floors installed and they do look good but I am waiting to get them finished they are missing a piece in four spots. It also feels like I will have to call everyday to baby sit to get this done. I had to be the one to... Read more

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