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  • From mobile
  • Rite Rug
  • Jan 14
  • by anonymous
  • #582439

We paid for 10lb padding as we're given 4lb. We only discovered this after the carpet was so poorly installed that it needed to be re-laid. When car asked if they wanted to come inspect the padding, they declined to do so, stating "I'm sure they got the 4lb". This seems to be their MO. Horrible company. Add comment

  • From mobile
  • Rite Rug
  • Jan 13
  • by anonymous
  • #581805

I paid for 8lb padding and they installed 4-6lb padding. Every single employer that came out agreed that it is not 8lb padding. You can feel the concrete subfloor. They refuse to acknowledge or fix the padding we upgraded. Add comment

  • Jan 08
  • Furniture and Decor
  • Lewis Center, Ohio
  • Hardwood Floor
  • 36
  • REVIEW RATING 4/5

I had my stair done with carpet, all my wood work is scared including the ends of the staircase. I am the original owner and there were no marks before they started. I had hard wood floors installed and they do look good but I am waiting to get them finished they are missing a piece in four spots. It also feels like I will have to call everyday to baby sit to get this done. I had to be the one to... Read more

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  • From mobile
  • Rite Rug
  • Sep 22, 2014
  • by anonymous
  • #537128

Wrong installation, no help, didn't show to install multiple days...AWFUL will NEVER use again; should be named wrong rug Add comment

  • From mobile
  • Rite Rug
  • Apr 29, 2014
  • by anonymous
  • #484928

Dealt w/ Tom who was not only an hr late to measure our kitchen but never called us back w/ cost. Said he would get back within one day. After three we called them and he still didnt have estimate. He said would call us back "in a few hours" and still have not heard back. Amateur salesman...amateur company. Get a lesson from McSwannes. They answer their phone Add comment

  • Apr 02, 2014
  • Furniture and Decor
  • Dayton, Ohio
  • Poor Craftsmenship
  • 173
  • REVIEW RATING 4/5

First off they sold us carpet that they did not have the sales person told us they would get it from another store we had to pay right there on the spot and it took a week for them to verification the measurements.they scarred up our woodwork and done a horrible seem two different kinds of carpet in the doorway new to existing. I hate it id rather have the old stuff back I cant even close my... Read more

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  • Apr 02, 2014
  • Installers
  • New York City, New York
  • Unprofessional Service
  • 1
  • 1
  • 422
  • REVIEW RATING 5/5

The salesman came to my home, took measurements and drew a complete diagram. Provided me with several prices for different hardwood floor option. The day of installation, showing the workmen the area to be done and they just looked at me and said "we don't do stairs -no one at Rite Rug ever does stairs". I said, well they were quoted, ordered and paid in full...somebody better do stairs! The... Read more

Was this review helpful? 3 0

  • Feb 28, 2014
  • Home Construction and Repair
  • Worthington, Ohio
  • Laminate Flooring
  • 179
  • REVIEW RATING 4/5

Bought laminate flooring and had it installed. Came home to find they put it in the wrong direction. My house was trashed when they left. I actually found candy wrappers on the counter from some truffles a friend had sent me. They did not bring transition strips so we are now at 4 1/2 weeks since install & the job is not finished. They also over measured and I bought 3 boxes that are still... Read more

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  • Jan 13, 2014
  • Furniture and Decor
  • Urbana, Ohio
  • Carpet Quality
  • 144
  • REVIEW RATING 3/5

Less than 2 years ago, we purchased carpeting from Rite Rug. The installers were nice, and the installation was fine. The carpet is terrible! It was not scotch guarded as we were told. Also, we were warned a "few" fibers may come up during vacuuming the first few times. They continue to come up! Mystery rust type stains have appeared, and cannot be removed. This is an area covered by a side... Read more

Was this review helpful? 1 0

  • Dec 06, 2013
  • Furniture and Decor
  • Installers
  • 173
  • REVIEW RATING 3/5

Took three separate times for installers to finish a kitchen floor that isn't big. They gave us a window of time the installers were to be at the house, 12pm-2pm, and it was 4pm by the time they actually showed up. My wife had to take time off work and wait around the entire day for them to start the job that by the end they still didn't finish. Salesman on the job was very apathetic about the... Read more

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