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1.4 Based on 10 reviews
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  • Customers like
    • Sales force 2
    • Carpet salesman 1
  • Customers don't like
    • Cheap installation job 5
    • Customer service 4
    • There attitude 3

After only 5-6months of light wear, the carpet became so severely matted there was no bringing it back to its original look. Sales guy returned with his install manager and the install manager said it was "bad". After consulting with their boss this is what they had to say. The elderly gentleman needed to alter his travel paths.(Problem spot is in a hallway-good luck with that! Also area around the bed. Guess the 92 year old guy needs to move the bed. Vacuum at least twice a week, manager says he vacuums his 4 times a week.(BS) That care... Read more

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bathroom floor was installed in an mi home, within the first months grout began cracking and flaking, called mi, someone came to "fix it"... the fix process appears to have involved sweeping loose grout, mix new grout, apply it over the unstable grout and call it good... grout is cracking and popping out again and min 18 tiles are loose, rite rug will come back and reset 11 tiles over the same plywood for a charge... rite rug will not to correct the real problem... they hide behind mi's specifications for install no matter how wrong they... Read more

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  • From mobile
  • Rite Rug
  • Mar 22
  • #814819

Wrong carpet and not what i wanted installed. Sloppy installation. Mean installer. Salesman wont return my call. Its been 4 days. Caroet installed in hallway and stairs inside my house Add comment

Steve Bateman was my salesmen The first problem was I had to call multiple times to see if my carpet was in... By the time it finally came in it has been there for over a week and NOBODY called to even let me know! But your policy is PAY in full ?? Why so you can do what you want and within the time YOU please? really is this customer service ? By the time they finally came out to install they did a great job EXCEPT my carpet I ordered and paid for wasn't even cut and ready... So the installer called the store and obviously had to take the... Read more

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New home re stretch appt missed by RiteRug and they offer to do nothing about wasting half a day missed work for me on my new home in Union, Ky.....this after I called their office the day before my appt and twice the day of my appt.......only to have RiteRug finally tell me no we won't be out to your home today........no I am getting NO reply from Rite Rug in West Chester, Oh staff at all. Beware of using RiteRug Read more

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I totally agree with the previous post on Rite Rug being a fraud! Something told me they weren't an honest and customer satisfaction company after my initial encounter with the sales rep! Initially I decided to go with Rite Rug bc the builder of my home used Rite Rug for my floors. So 5 months into my new home, I decided to make some changes to my livingroom floor and contacted Rite Rug. They referred me to a sales rep. Prior to him coming to my home, he researched the square footage of my livingroom thru their records via the builder. Off of... Read more

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100% FULL

I would advise you to shop elsewhere. Rite Rug has great sales people but their customer service is terrible. We had trouble with our grout cracking. They sent a repair person out and he looked at it and was in awe of what it was doing he said he was going to call the manufacture to find out what he could do. When he got back to the office he told the installation manager their was nothing wrong with the floor. I then got upset. They then sent an inspector out and from his report they came up with a conclusion that it was our under floor... Read more

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The company needs to be more considerate with their customers. It is the customer who keeps them in business after all. I have more rooms that need carpeting, but will take my business elsewhere now. They already knew I had more rooms to do, but, yet, they did nothing to make sure that the first experience was good. I requested a morning install and was told I'd get a phone call 30-45 minutes ahead of time. I needed to babysit a grandchild in the afternoon. Upon calling the office around 2pm to find out why I hadn't been contacted, yet, I... Read more

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We purchased Rite Rug wood floors just 3 years ago in 2012. It was the middle of the row purchase I am assuming, thank god I did not purchase the most expensive.! It been 3 yes and I have some warped spots on my floor in about 7 areas. Other people we spoke to says that has to do with the installation, not enough give. I emailed Rite Rug and their corporate office called me back. Said that there is only a 12 month warranty on the floor, which I can't find anywhere on my invoice. They wanted to know how I cleaned it, (Murphys Oil Soap.) I... Read more

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My husband and I had carpet installed in the upstairs of our home, 4 bedrooms. Within 6 months that carpet in the master bedroom needed retrenched. 6 months later, all four bedrooms upstairs, including the master, had to be retrenched the carpet in on the stairs replaced due to a poor installation. Less than 6 months later the carpet in the master was again, wrinkled and was loose in the kids bedrooms. Upon contact customer service, they sent out the same inspector who said the rooms needed power stretched. The contractor showed up and tried... Read more

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