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1.4 Based on 11 reviews
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  • Customers like
    • Carpet salesman 1
    • Sales force 1
  • Customers don't like
    • Cheap installation job 3
    • Customer service 2
    • There attitude 2
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I live in Hudson and had products installed through Rite Rug in my home recently. The installers drank alcohol on the job and reeked of marijuana. Then I found out their names and looked them up online and found out they were brothers by the names of Sean and Scott smith. One of them had a felony warrant out currently for his arrest and the other brother was just released from prison on a murder charge. How can these installers not be... Read more

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  • From mobile
  • May 12
  • #846398

Dishonest, sneaky, dirtballs.... Keep a paper trail of all communications with them so you can catch them in lie after lie

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After only 5-6months of light wear, the carpet became so severely matted there was no bringing it back to its original look. Sales guy returned with his install manager and the install manager said it was "bad". After consulting with their boss this is what they had to say. The elderly gentleman needed to alter his travel paths.(Problem spot is in a hallway-good luck with that! Also area around the bed. Guess the 92 year old guy needs to move... Read more

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bathroom floor was installed in an mi home, within the first months grout began cracking and flaking, called mi, someone came to "fix it"... the fix process appears to have involved sweeping loose grout, mix new grout, apply it over the unstable grout and call it good... grout is cracking and popping out again and min 18 tiles are loose, rite rug will come back and reset 11 tiles over the same plywood for a charge... rite rug will not to correct... Read more

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  • From mobile
  • Mar 22
  • #814819

Wrong carpet and not what i wanted installed. Sloppy installation. Mean installer. Salesman wont return my call. Its been 4 days. Caroet installed in hallway and stairs inside my house

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Steve Bateman was my salesmen The first problem was I had to call multiple times to see if my carpet was in... By the time it finally came in it has been there for over a week and NOBODY called to even let me know! But your policy is PAY in full ?? Why so you can do what you want and within the time YOU please? really is this customer service ? By the time they finally came out to install they did a great job EXCEPT my carpet I ordered and paid... Read more

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New home re stretch appt missed by RiteRug and they offer to do nothing about wasting half a day missed work for me on my new home in Union, Ky.....this after I called their office the day before my appt and twice the day of my appt.......only to have RiteRug finally tell me no we won't be out to your home I am getting NO reply from Rite Rug in West Chester, Oh staff at all. Beware of using RiteRug Read more

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I totally agree with the previous post on Rite Rug being a fraud! Something told me they weren't an honest and customer satisfaction company after my initial encounter with the sales rep! Initially I decided to go with Rite Rug bc the builder of my home used Rite Rug for my floors. So 5 months into my new home, I decided to make some changes to my livingroom floor and contacted Rite Rug. They referred me to a sales rep. Prior to him coming to my... Read more

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I would advise you to shop elsewhere. Rite Rug has great sales people but their customer service is terrible. We had trouble with our grout cracking. They sent a repair person out and he looked at it and was in awe of what it was doing he said he was going to call the manufacture to find out what he could do. When he got back to the office he told the installation manager their was nothing wrong with the floor. I then got upset. They then sent... Read more

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The company needs to be more considerate with their customers. It is the customer who keeps them in business after all. I have more rooms that need carpeting, but will take my business elsewhere now. They already knew I had more rooms to do, but, yet, they did nothing to make sure that the first experience was good. I requested a morning install and was told I'd get a phone call 30-45 minutes ahead of time. I needed to babysit a grandchild... Read more

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