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  • Customers like
    • Carpet salesman1
  • Customers don't like
    • There attitude1
    • Cheap installation job1

  • Jun 19
  • Furniture and Decor
  • Pickerington, Ohio
  • Carpet
  • 204
  • REVIEW RATING 5/5

My husband and I had carpet installed in the upstairs of our home, 4 bedrooms. Within 6 months that carpet in the master bedroom needed retrenched. 6 months later, all four bedrooms upstairs, including the master, had to be retrenched the carpet in on the stairs replaced due to a poor installation. Less than 6 months later the carpet in the master was again, wrinkled and was loose in the kids... Read more

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  • Jun 19
  • Furniture and Decor
  • Carpet
  • 35
  • REVIEW RATING 3/5

Rite rug is a complete fraud - be ware of what they charge you and make sure they actually install what you pay for. They completely make up their measurements and many times don't even put in what they bill you for + generally the bills are for higher than the agreed upon rate. For example they charged me for 50yds of quarter round and then I checked it out and no quarter round had been... Read more

Was this review helpful? 1 0
  • From mobile
  • Rite Rug
  • May 27
  • by anonymous
  • #641315

I worked for Rite Rug in AP dept. They don't want to hire good installers. They hire illegal immigrants because they work cheap. Most do not know how to install correctly. My husband who is legal to work in America and is a experience installer was not given a chance to work for Rite Rug. They don't care about good workers only who the managers like no matter how incompetent they are. Add comment

  • May 27
  • Installers
  • Heath, Ohio
  • Carpet Installation
  • 126
  • REVIEW RATING 4/5

BEWARE OF RITE RUG they are the nicest people when selling you their carpet. But after that it's one lie after another. The night we bought the carpet we were told it could me installed 3 days after that night. Well the following day salesman called said that it would have to be reschuled for Wednesday the following week. Tuesday the wife called to verified installation date and was told we were... Read more

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  • Mar 17
  • Installers
  • Grove City, Ohio
  • Flooring Installation
  • 246
  • REVIEW RATING 4/5

The Rite Rug Dublin manager/salesman insisted that we would need Lauan to be laid over the existing floor in the bathroom and the new flooring over the Lauan. So we purchased it at $150.00 plus over 100.00 in a labor charge. When the installer arrived he informed us that we didn't need the Lauan and so installed the new flooring without the purchased Lauan. Upon attempting to get a refund for the... Read more

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  • Mar 13
  • Furniture and Decor
  • Westerville, Ohio
  • Transition Strip
  • 169
  • REVIEW RATING 4/5

nice sales people, delivered on time, could see seam in the carpet and had ordered a transition piece between my hard wood and new carpet never received. Noel in the their customer service is a real piece of work and should only have a job where she does not deal with people. Her and the other CS man said that carpets usually have seams and I don't need a transition piece. Installer came back... Read more

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  • Mar 07
  • Furniture and Decor
  • Mcdonald, Pennsylvania
  • Carpet Replacement
  • 1
  • 1
  • 166
  • REVIEW RATING 4/5

Had a very small closet carpet replaced, 5 x 3 ft this week. They came out to look at what needed done, said they would order it and call me in a week. A month later, no call. I called them back as they installed original carpet, so I used them so carpet would match. After third call, a month later, Judy, their office manager promised to call me back next day ( this was a Thursday) to... Read more

Was this review helpful? 1 1

  • Feb 12
  • Installers
  • Dayton, Ohio
  • Carpet Installation
  • 2
  • 2
  • 273
  • REVIEW RATING 4/5

Bought their 2nd most expensive carpet. Installation was some guy in a filthy pickup truck. My carpet was rolled-up and folded in half in his truck ALL DAY. He simply laid it without stretching AT ALL. After install, their were 2 badly puckered areas from being folded in half in his truck all day, and he did three REALLY bad seam jobs. Also, he just sat his filthy dirty toolbox on the carpet in... Read more

Was this review helpful? 2 0
  • From mobile
  • Rite Rug
  • Feb 12
  • by anonymous
  • #593982

Former installer Wrong rug should be the name. Salesman don't know how to measure and layout carpet with too many seams in wrong locations. They also make promises to customers that are not possible for the price. Add comment

  • Feb 06
  • Installers
  • Chicago, Illinois
  • Flooring Installation
  • 216
  • REVIEW RATING 4/5

I brought flooring from rite rug and the installation guys came out and took my flooring and said my floor was not level . When i got home s subcontractor called and said he can come out to level my floor for around 1 TO 400 DOLLARS. SO I AGREE TO LETTING HIM COme out and he gave me a quote of 200 worst job ever ,rite rug came out to redeliver my floor and on the day of installation they said... Read more

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