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My carpeting is two years old and hardly walked on in two upstairs guest bedrooms. The carpets have just started to ripple which in some places is high enough to cause a fall. One employee told me it was due to moisture (oh yes!!) or that the carpet has nylon in it....
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Anonymous
moranj

Still waiting to hear from Rite Rug to resolve the issue. It has been months now.

1.7
Product
#1089272
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Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Riterug was contracted to install 2900 square feet of flooring and carpet, and stain the hardwood staircase in my house currently being built by Ryan Homes. The stain from the staircase was all over the white trim. The person threw the container he cleaned his brushes...
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1.0
I didn't like
  • There attitude
  • I did not get what i paid for
  • Customer service
#1081255
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Sloppy installation, called sales person out to look. Salesman is the repair person too! Have been waiting for 6 months for a reducer board to be installed at one of the doorways. Salesman assures you that he will get it fixed, but it takes multiple phone calls just to...
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1.0
#1075447
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Rite Rug - Terrible

Rite Rug
#1093853
They put hardwood in my home and there is visible nail holes all over my floor they would not do anything about it This is the worst company I have ever dealt with they do not stand behind there work
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Rite Rug - Simple Review #1486037401
1/1

Rite Rug Tile Installation Review

Rite Rug
#1001432
1.6
Details
They failed to install a transition between two rooms. Two months, and we are still waiting.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
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Laminate Review

Rite Rug
#965203
The installation of laminate wasnt done correctly, dont do business with company, they have idiots doing the installation
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Crap Floor Review

Rite Rug
#846398
1.0
Details
Dishonest, sneaky, dirtballs.... Keep a paper trail of all communications with them so you can catch them in lie after lie
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I called first thing this morning to check scheduling. they told me the installers would arrive about 11am. these guys worked an hour and then an hour and ahalf lunch break. When I called in the morning I also asked how long it would take to install. The man, who is...
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#1074509
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I purchased a remnant on May 4th for my daughter's college apartment. I called the salesperson back on May 6th to confirm the size I needed to have sent off for binding. He said "it would be sent out on Monday May 8th. Well...It is now May 25th and I still don't have...
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Heath, Ohio
I liked
  • Process seemed simple and the saleman was pleasant
I didn't like
  • I did not get what i paid for
#1051860
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The flooring company arrived late and interfered with the granite installation. The floor itself had a big hump in it. They left grout all over the woodwork. After many callls, they finally came back out and reinstalled 3 rows of linoleum tile. The way they talked to...
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1.0
#1049215
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Rite Rug Cranberry, Pa location is terrible! They installed my bathroom ceramic and the whole floor creeked and you could feel it moving. A " represenative" showed up and acknowledged that the cement board was probably installed wrong. I'm now on the third appointment...
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Anonymous
Anonymous

Not surprised They tear out 9 out 10 jobs they installTheir installers are subcontractors that have no quality of experience

#1038467
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We purchased $5,000 worth of new carpet for our home in June 2016. The sale man, Dan Logiurato, assured me that the carpet was crush resistant and guaranteed. After only a few months, the carpet looked horrible and was crushed in the high traffic areas of our home. We...
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1.0
I didn't like
  • Quality of product and customer serivce
#1025893
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Have had a horrible experience with this company. I went in and picked out a remnant on my own. Did not ask for any help or ask any questions. I simply needed someone to write up my order and ring me out. I called a salesman over by the name of Homer. He seemed very...
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1.0
#998032
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Amazing to take employees from there family to work WEEKENDS to make the company EXTRA money but they DON'T pay there STAFF the OVERTIME they said they would...??? Instead they want to give you a day off for 17 hours ??? *** that !!!! That is LABOR LAWS and I will be...
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1.0
#993709
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