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We purchased $5,000 worth of new carpet for our home in June 2016. The sale man, Dan Logiurato, assured me that the carpet was crush resistant and guaranteed.

After only a few months, the carpet looked horrible and was crushed in the high traffic areas of our home. We contacted Dan to voice our complaint, and he came to our home to inspect the carpet. He agreed it was in terrible condition and said he would contact the manufacturer on our behalf to request a replacement or refund. We have not seen or heard from Dan since.

We have called him dozens of times and he will not return our calls. We have a house full of terribly crushed carpet that is only 8 months old but already needs to be replaced.

We caution anyone considering new carpet NOT PURCHASE FROM RITE RUG!!! Poor quality and horrible customer service!!!

Reason of review: Bad quality.

Monetary Loss: $5000.

Preferred solution: Full refund.

Rite Rug Cons: Quality of product and customer serivce.

Location: 1020 Davey Rd, Woodridge, IL 60517, USA

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