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Rite Rug - Horrible

Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Vinyl plank installation was a disaster...not resolved. Every pic is of rework needed. Company is mute. EVERY transition and most quarter round need revision! I hope others that have experienced similar issues seek help. Rite Rug is SLOP!
1.0
Details
Additional Fees
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Service Scheduling
Style and Design
Value for money
#1360414
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after 5 months of installation; i noticed the carpet was bulking up, like air was underneath; I called and my salesman had someone out to fix it. after 7 months it started again, I called my salesman and he said he would ask his manager after another few months, they...
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2.7
#1330058
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Rite Rug - Terrible ethics
Rite rug is a scam! We bought a hard wood floor 3.5 years ago and it’s destroyed. We said we had dogs and the salesman was like, NO PROBLEM. It’s a very hard wood. Now it is damaged so far down that it cannot be refinished. Rite rug and the manufacturer both say “oh...
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3.0
#1328243
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Rite Rug - Dreadful
Rite rug is a scam! We bought a hard wood floor 3.5 years ago and it’s destroyed. We said we had dogs and the salesman was like, NO PROBLEM. It’s a very hard wood. Now it is damaged so far down that it cannot be refinished. Rite rug and the manufacturer both say “oh...
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2.1
I liked
  • Initially the floor was beautiful
  • Process seemed simple and the saleman was pleasant
I didn't like
  • I did not get what i paid for
  • Customer service
  • Salesman only wanted to make a buck
#1328232
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Against my better judgement I had them install wood flooring. They do not have a good reputation. I could not find this flooring any where else. Two Mexicans came to install that spoke very little english. Big gap along the wall due to cutting too short. Trim was all...
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Anonymous
Bill

I had a similar but worse. Zero workmanship.

1.0
#1248565
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On March 2nd, I purchased a complete bathroom floor replacement from Rite-Rug with a one-day installation to be completed on March 28th. Kevin the installer arrived at 12:30 on the 28th and began work, he removed the old vinyl and lauan he then installed one of three...
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1.0
I didn't like
  • Horrible service
#1222536
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Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Riterug was contracted to install 2900 square feet of flooring and carpet, and stain the hardwood staircase in my house currently being built by Ryan Homes. The stain from the staircase was all over the white trim. The person threw the container he cleaned his brushes...
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1.0
I didn't like
  • Poor customer service
  • I did not get what i paid for
  • Cheap installation job
#1081255
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I called first thing this morning to check scheduling. they told me the installers would arrive about 11am. these guys worked an hour and then an hour and ahalf lunch break. When I called in the morning I also asked how long it would take to install. The man, who is...
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#1074509
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I purchased a remnant on May 4th for my daughter's college apartment. I called the salesperson back on May 6th to confirm the size I needed to have sent off for binding. He said "it would be sent out on Monday May 8th. Well...It is now May 25th and I still don't have...
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Heath, Ohio
I liked
  • Process seemed simple and the saleman was pleasant
I didn't like
  • I did not get what i paid for
#1051860
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Amazing to take employees from there family to work WEEKENDS to make the company EXTRA money but they DON'T pay there STAFF the OVERTIME they said they would...??? Instead they want to give you a day off for 17 hours ??? *** that !!!! That is LABOR LAWS and I will be...
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1.0
#993709
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