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My boyfriend works nights. Jerry from Rite Rug told him install would be between 10 and 12. He got up after 3 hours of sleep to be ready for the install. They did not show up. He started calling Jerry and could not get him to call back. Then he was told they sent...
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1.0
#1373572
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Rite Rug - Bad carpet

They never returned my complaint call.
1.0
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#1362933
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Rite Rug - Horrible

Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Vinyl plank installation was a disaster...not resolved. Every pic is of rework needed. Company is mute. EVERY transition and most quarter round need revision! I hope others that have experienced similar issues seek help. Rite Rug is SLOP!
1.0
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Advertised vs Delivered
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Delivery Service
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#1360414
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I had carpet installed in an apartment. It was about 1300 sq ft. with steps included. The upstairs was installed correctly with no problems. Then the van with the downstairs carpet caught on fire and burned. The other roll of the carpet was destroyed. This was on a...
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1.5
I liked
  • Customer service and insallation
#1358703
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after 5 months of installation; i noticed the carpet was bulking up, like air was underneath; I called and my salesman had someone out to fix it. after 7 months it started again, I called my salesman and he said he would ask his manager after another few months, they...
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2.7
#1330058
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Rite Rug - Terrible ethics
Rite rug is a scam! We bought a hard wood floor 3.5 years ago and it’s destroyed. We said we had dogs and the salesman was like, NO PROBLEM. It’s a very hard wood. Now it is damaged so far down that it cannot be refinished. Rite rug and the manufacturer both say “oh...
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3.0
#1328243
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Rite Rug - Dreadful
Rite rug is a scam! We bought a hard wood floor 3.5 years ago and it’s destroyed. We said we had dogs and the salesman was like, NO PROBLEM. It’s a very hard wood. Now it is damaged so far down that it cannot be refinished. Rite rug and the manufacturer both say “oh...
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2.1
I liked
  • Initially the floor was beautiful
  • Process seemed simple and the saleman was pleasant
I didn't like
  • I did not get what i paid for
  • Customer service
  • Salesman only wanted to make a buck
#1328232
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Mexicans who did not speak English installed wrong carpet in master bedroom and could not find carpet for spare bedroom. Paid over $1000 for shortly work and no refund. Talked to BBB and they didn't care. Happened in 2017. Please do not buy from this shortly company....
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#1298394
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I have been a property manager for over 20 years and have been dealing with Rite Rug off and on for the last 6-7 years. It's very obvious that they are using illegal immigrants to do their installations. I've had the same Latino crew leader come to my property using 4...
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Anonymous
Bill

Rite Rug uses contractors. The contractors hire illegals. Rite Rug THINKS they are not responsible.

Anonymous
Bill

I think so too.

#1286614
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We had flooring installed throughout our home on February 16, 2018. We moved into the home on March 9, 2018. On March 19, I noticed nails sticking up from underneath the laminate wood tile. We had been walking on the floor for only 10 days at that point and it was...
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1.8
I didn't like
  • Cheap installation job
  • Poor quality
  • Customer service
#1272387
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