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Against my better judgement I had them install wood flooring. They do not have a good reputation. I could not find this flooring any where else. Two Mexicans came to install that spoke very little english. Big gap along the wall due to cutting too short. Trim was all...
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1.0
#1248565
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On March 2nd, I purchased a complete bathroom floor replacement from Rite-Rug with a one-day installation to be completed on March 28th. Kevin the installer arrived at 12:30 on the 28th and began work, he removed the old vinyl and lauan he then installed one of three...
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1.0
I didn't like
  • Horrible service
#1222536
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Carpet was installed less than 3 years ago. In all rooms carpet is bulking, for lack of a better word. I first reported this problem when carpet was less than 2 years old. I was told it was not an installation problem. As if one of your supervisor would say otherwise....
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1.0
#1213488
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Rite Rug - Terrible

They put hardwood in my home and there is visible nail holes all over my floor they would not do anything about it This is the worst company I have ever dealt with they do not stand behind there work
#1093853
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My carpeting is two years old and hardly walked on in two upstairs guest bedrooms. The carpets have just started to ripple which in some places is high enough to cause a fall. One employee told me it was due to moisture (oh yes!!) or that the carpet has nylon in it....
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Anonymous
moranj

Still waiting to hear from Rite Rug to resolve the issue. It has been months now.

1.7
Product
#1089272
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Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Riterug was contracted to install 2900 square feet of flooring and carpet, and stain the hardwood staircase in my house currently being built by Ryan Homes. The stain from the staircase was all over the white trim. The person threw the container he cleaned his brushes...
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1.0
I didn't like
  • I did not get what i paid for
  • Poor customer service
  • There attitude
#1081255
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Sloppy installation, called sales person out to look. Salesman is the repair person too! Have been waiting for 6 months for a reducer board to be installed at one of the doorways. Salesman assures you that he will get it fixed, but it takes multiple phone calls just to...
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1.0
#1075447
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I called first thing this morning to check scheduling. they told me the installers would arrive about 11am. these guys worked an hour and then an hour and ahalf lunch break. When I called in the morning I also asked how long it would take to install. The man, who is...
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#1074509
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I purchased a remnant on May 4th for my daughter's college apartment. I called the salesperson back on May 6th to confirm the size I needed to have sent off for binding. He said "it would be sent out on Monday May 8th. Well...It is now May 25th and I still don't have...
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Heath, Ohio
I liked
  • Process seemed simple and the saleman was pleasant
I didn't like
  • I did not get what i paid for
#1051860
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The flooring company arrived late and interfered with the granite installation. The floor itself had a big hump in it. They left grout all over the woodwork. After many callls, they finally came back out and reinstalled 3 rows of linoleum tile. The way they talked to...
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1.0
#1049215
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