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Mexicans who did not speak English installed wrong carpet in master bedroom and could not find carpet for spare bedroom. Paid over $1000 for shortly work and no refund. Talked to BBB and they didn't care. Happened in 2017. Please do not buy from this shortly company....
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#1298394
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I have been a property manager for over 20 years and have been dealing with Rite Rug off and on for the last 6-7 years. It's very obvious that they are using illegal immigrants to do their installations. I've had the same Latino crew leader come to my property using 4...
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Anonymous
A non o mouse

Rite rug does check every individual or business that receives payment from them. However they cannot and do not check whom their sub contractors use . That is the responsibil...

#1286614
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We had flooring installed throughout our home on February 16, 2018. We moved into the home on March 9, 2018. On March 19, I noticed nails sticking up from underneath the laminate wood tile. We had been walking on the floor for only 10 days at that point and it was...
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1.6
I didn't like
  • Poor quality
  • Cheap installation job
  • Customer service
#1272387
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Against my better judgement I had them install wood flooring. They do not have a good reputation. I could not find this flooring any where else. Two Mexicans came to install that spoke very little english. Big gap along the wall due to cutting too short. Trim was all...
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1.0
#1248565
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On March 2nd, I purchased a complete bathroom floor replacement from Rite-Rug with a one-day installation to be completed on March 28th. Kevin the installer arrived at 12:30 on the 28th and began work, he removed the old vinyl and lauan he then installed one of three...
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1.0
I didn't like
  • Horrible service
#1222536
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Carpet was installed less than 3 years ago. In all rooms carpet is bulking, for lack of a better word. I first reported this problem when carpet was less than 2 years old. I was told it was not an installation problem. As if one of your supervisor would say otherwise....
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1.0
#1213488
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Rite Rug - Terrible

They put hardwood in my home and there is visible nail holes all over my floor they would not do anything about it This is the worst company I have ever dealt with they do not stand behind there work
#1093853
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My carpeting is two years old and hardly walked on in two upstairs guest bedrooms. The carpets have just started to ripple which in some places is high enough to cause a fall. One employee told me it was due to moisture (oh yes!!) or that the carpet has nylon in it....
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Anonymous
moranj

Still waiting to hear from Rite Rug to resolve the issue. It has been months now.

1.7
Product
#1089272
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Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Rite Rug - Riterug failed to prep subfloor and also destroyed house.
Riterug was contracted to install 2900 square feet of flooring and carpet, and stain the hardwood staircase in my house currently being built by Ryan Homes. The stain from the staircase was all over the white trim. The person threw the container he cleaned his brushes...
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1.0
I didn't like
  • I did not get what i paid for
  • Poor customer service
  • There attitude
#1081255
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Sloppy installation, called sales person out to look. Salesman is the repair person too! Have been waiting for 6 months for a reducer board to be installed at one of the doorways. Salesman assures you that he will get it fixed, but it takes multiple phone calls just to...
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1.0
#1075447
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