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DO NOT USE RITE RUG FOR YOUR FLOORING NEEDS!!!!!! The installer texted me when they were on their way and I asked them to pull
DO NOT USE RITE RUG FOR YOUR FLOORING NEEDS!!!!!! The installer texted me when they were on their way and I asked them to pull
DO NOT USE RITE RUG FOR YOUR FLOORING NEEDS!!!!!! The installer texted me when they were on their way and I asked them to pull
The absolute worst install!!!!!!! What a mess I have at my house!!!!!! DO NOT USE RITE RUG FOR YOUR FLOORING NEEDS!!!!!! The installer texted me when they were on their way and I asked them to pull around back and park in my space in the back. However 3 guys arrived...
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1.0
#1448271
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I worked for RiteRug Flooring Co. for one week and completed 2 projects. I hired a worker and was unable to pay him because RiteRug never paid me. The first week they said I'd have to work a week and a whole. The second week I was told there was something wrong with my...
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1.0
I didn't like
  • Not getting paid for my labor
  • Very dishonest
  • This company cannot be trusted
#1426045
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Vinyl plank installed Aug 3, 2018. Replaced 27 year old vinyl so I love the new look. However as of today (Nov 15) still do not have quarter round and missing 3 pieces of baseboard removed to match. The installers (who do not speak English) lost the first piece of base...
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2.6
I liked
  • Process seemed simple and the saleman was pleasant
  • Sales staff in the lancaster ohio location
I didn't like
  • Customer service
#1401085
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My boyfriend works nights. Jerry from Rite Rug told him install would be between 10 and 12. He got up after 3 hours of sleep to be ready for the install. They did not show up. He started calling Jerry and could not get him to call back. Then he was told they sent...
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1.0
#1373572
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Rite Rug - Bad carpet

They never returned my complaint call.
1.0
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Additional Fees
Advertised vs Delivered
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Style and Design
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#1362933
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Rite Rug in Centerville, Ohio - Horrible

Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Rite Rug - Horrible
Vinyl plank installation was a disaster...not resolved. Every pic is of rework needed. Company is mute. EVERY transition and most quarter round need revision! I hope others that have experienced similar issues seek help. Rite Rug is SLOP!
1.0
Details
Additional Fees
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Service Scheduling
Style and Design
Value for money
#1360414
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I had carpet installed in an apartment. It was about 1300 sq ft. with steps included. The upstairs was installed correctly with no problems. Then the van with the downstairs carpet caught on fire and burned. The other roll of the carpet was destroyed. This was on a...
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1.5
I liked
  • Customer service and insallation
#1358703
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after 5 months of installation; i noticed the carpet was bulking up, like air was underneath; I called and my salesman had someone out to fix it. after 7 months it started again, I called my salesman and he said he would ask his manager after another few months, they...
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2.7
#1330058
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Rite Rug - Terrible ethics
Rite rug is a scam! We bought a hard wood floor 3.5 years ago and it’s destroyed. We said we had dogs and the salesman was like, NO PROBLEM. It’s a very hard wood. Now it is damaged so far down that it cannot be refinished. Rite rug and the manufacturer both say “oh...
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3.0
#1328243
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Rite Rug - Dreadful
Rite rug is a scam! We bought a hard wood floor 3.5 years ago and it’s destroyed. We said we had dogs and the salesman was like, NO PROBLEM. It’s a very hard wood. Now it is damaged so far down that it cannot be refinished. Rite rug and the manufacturer both say “oh...
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2.1
I liked
  • Process seemed simple and the saleman was pleasant
  • Initially the floor was beautiful
I didn't like
  • Salesman only wanted to make a buck
  • I did not get what i paid for
  • Poor quality
#1328232
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