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I had a positive experience with Rite Rug in the past so I went with them for new carpeting in my bedroom. They are totally inconsiderate regarding an arrival time. I finally called the store at noon; the person on the phone was very rude, but told be the installers...
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I liked
  • Salesperson
I didn't like
  • Installation proccess
#879562
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I live in Hudson and had products installed through Rite Rug in my home recently. The installers drank alcohol on the job and reeked of marijuana. Then I found out their names and looked them up online and found out they were brothers by the names of Sean and Scott...
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Anonymous
Anonymous

I wanted to add to my comment. I live in Hudson Ohio. I dealt with rite rug installers out of their warehouse in strongsville Ohio. So just be aware that they are sending in...

#869089
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After only 5-6months of light wear, the carpet became so severely matted there was no bringing it back to its original look. Sales guy returned with his install manager and the install manager said it was "bad". After consulting with their boss this is what they had...
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1.0
I didn't like
  • Dishonesty
#824217
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Carpet Padding Review

Rite Rug
#581805
1.7
Details
I paid for 8lb padding and they installed 4-6lb padding. Every single employer that came out agreed that it is not 8lb padding. You can feel the concrete subfloor. They refuse to acknowledge or fix the padding we upgraded.
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Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money
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Rite Rug Installation Review

Rite Rug
#537128
Wrong installation, no help, didn't show to install multiple days...AWFUL will NEVER use again; should be named wrong rug
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Salesperson Review

Rite Rug
#484928
Dealt w/ Tom who was not only an hr late to measure our kitchen but never called us back w/ cost. Said he would get back within one day. After three we called them and he still didnt have estimate. He said would call us back "in a few hours" and still have not heard back. Amateur salesman...amateur company. Get a lesson from McSwannes. They answer their phone
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bathroom floor was installed in an mi home, within the first months grout began cracking and flaking, called mi, someone came to "fix it"... the fix process appears to have involved sweeping loose grout, mix new grout, apply it over the unstable grout and call it...
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1.0
I didn't like
  • Cheap installation job
  • There attitude
  • Customer service
#822471
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Steve Bateman was my salesmen The first problem was I had to call multiple times to see if my carpet was in... By the time it finally came in it has been there for over a week and NOBODY called to even let me know! But your policy is PAY in full ?? Why so you can do...
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#792210
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New home re stretch appt missed by RiteRug and they offer to do nothing about wasting half a day missed work for me on my new home in Union, Ky.....this after I called their office the day before my appt and twice the day of my appt.......only to have RiteRug finally...
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#780133
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I totally agree with the previous post on Rite Rug being a fraud! Something told me they weren't an honest and customer satisfaction company after my initial encounter with the sales rep! Initially I decided to go with Rite Rug bc the builder of my home used Rite Rug...
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1.0
#774937
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Rite Rug - Grout problem on flooring
I would advise you to shop elsewhere. Rite Rug has great sales people but their customer service is terrible. We had trouble with our grout cracking. They sent a repair person out and he looked at it and was in awe of what it was doing he said he was going to call the...
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2.7
I liked
  • Sales force
I didn't like
  • Customer service
  • Cheap installation job
#772513
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The company needs to be more considerate with their customers. It is the customer who keeps them in business after all. I have more rooms that need carpeting, but will take my business elsewhere now. They already knew I had more rooms to do, but, yet, they did...
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#717450
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We purchased Rite Rug wood floors just 3 years ago in 2012. It was the middle of the row purchase I am assuming, thank god I did not purchase the most expensive.! It been 3 yes and I have some warped spots on my floor in about 7 areas. Other people we spoke to says...
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#675072
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