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Our experience with "Wrong Rug" was bad right from the start. As a new home builder's client, we were sent to Rite Rug's "David Design Center." Their advisor was not quite rude but not friendly or helpful at all. It seemed like a chore for her help. We have been in...
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2.2
#903895
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My family and I are building a home in medina county in Ohio. We had 2 brothers install the tile in our new home. They did a horrible; sloppy job. They also drank and smoked what smelled like *** on the job. No one came and checked on them. They started late in the...
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#900630
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I have had three new homes built over the years. And have had terrible experience with Rite Rug. First house after they installed the carpet, I noticed a lump in one area. They said it would eventually mash down. I had the carpet pullet up and found the installer...
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I didn't like
  • Customer service
#896129
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I had a positive experience with Rite Rug in the past so I went with them for new carpeting in my bedroom. They are totally inconsiderate regarding an arrival time. I finally called the store at noon; the person on the phone was very rude, but told be the installers...
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I liked
  • Salesperson
I didn't like
  • Installation proccess
#879562
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I live in Hudson and had products installed through Rite Rug in my home recently. The installers drank alcohol on the job and reeked of marijuana. Then I found out their names and looked them up online and found out they were brothers by the names of Sean and Scott...
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Anonymous
Anonymous

I wanted to add to my comment. I live in Hudson Ohio. I dealt with rite rug installers out of their warehouse in strongsville Ohio. So just be aware that they are sending in...

#869089
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Crap Floor Review

Dishonest, sneaky, dirtballs.... Keep a paper trail of all communications with them so you can catch them in lie after lie
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#846398
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After only 5-6months of light wear, the carpet became so severely matted there was no bringing it back to its original look. Sales guy returned with his install manager and the install manager said it was "bad". After consulting with their boss this is what they had...
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1.0
I didn't like
  • Dishonesty
#824217
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bathroom floor was installed in an mi home, within the first months grout began cracking and flaking, called mi, someone came to "fix it"... the fix process appears to have involved sweeping loose grout, mix new grout, apply it over the unstable grout and call it...
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1.0
I didn't like
  • Cheap installation job
  • Customer service
  • There attitude
#822471
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Rite Rug Installation Review

Wrong carpet and not what i wanted installed. Sloppy installation. Mean installer. Salesman wont return my call. Its been 4 days. Caroet installed in hallway and stairs inside my house
#814819
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Steve Bateman was my salesmen The first problem was I had to call multiple times to see if my carpet was in... By the time it finally came in it has been there for over a week and NOBODY called to even let me know! But your policy is PAY in full ?? Why so you can do...
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#792210
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