I had a positive experience with Rite Rug in the past so I went with them for new carpeting in my bedroom. They are totally inconsiderate regarding an arrival time. I finally called the store at noon; the person on the phone was very rude, but told be the installers...Read more
I live in Hudson and had products installed through Rite Rug in my home recently. The installers drank alcohol on the job and reeked of marijuana. Then I found out their names and looked them up online and found out they were brothers by the names of Sean and Scott...Read more
After only 5-6months of light wear, the carpet became so severely matted there was no bringing it back to its original look. Sales guy returned with his install manager and the install manager said it was "bad". After consulting with their boss this is what they had...Read more
Carpet Padding Review
I paid for 8lb padding and they installed 4-6lb padding. Every single employer that came out agreed that it is not 8lb padding. You can feel the concrete subfloor. They refuse to acknowledge or fix the padding we upgraded.
Rite Rug Installation Review
Wrong installation, no help, didn't show to install multiple days...AWFUL will NEVER use again; should be named wrong rug
Dealt w/ Tom who was not only an hr late to measure our kitchen but never called us back w/ cost. Said he would get back within one day. After three we called them and he still didnt have estimate. He said would call us back "in a few hours" and still have not heard back. Amateur salesman...amateur company. Get a lesson from McSwannes. They answer their phone
bathroom floor was installed in an mi home, within the first months grout began cracking and flaking, called mi, someone came to "fix it"... the fix process appears to have involved sweeping loose grout, mix new grout, apply it over the unstable grout and call it...Read more
Steve Bateman was my salesmen The first problem was I had to call multiple times to see if my carpet was in... By the time it finally came in it has been there for over a week and NOBODY called to even let me know! But your policy is PAY in full ?? Why so you can do...Read more
New home re stretch appt missed by RiteRug and they offer to do nothing about wasting half a day missed work for me on my new home in Union, Ky.....this after I called their office the day before my appt and twice the day of my appt.......only to have RiteRug finally...Read more
I totally agree with the previous post on Rite Rug being a fraud! Something told me they weren't an honest and customer satisfaction company after my initial encounter with the sales rep! Initially I decided to go with Rite Rug bc the builder of my home used Rite Rug...Read more
I would advise you to shop elsewhere. Rite Rug has great sales people but their customer service is terrible. We had trouble with our grout cracking. They sent a repair person out and he looked at it and was in awe of what it was doing he said he was going to call the...Read more
The company needs to be more considerate with their customers. It is the customer who keeps them in business after all. I have more rooms that need carpeting, but will take my business elsewhere now. They already knew I had more rooms to do, but, yet, they did...Read more
We purchased Rite Rug wood floors just 3 years ago in 2012. It was the middle of the row purchase I am assuming, thank god I did not purchase the most expensive.! It been 3 yes and I have some warped spots on my floor in about 7 areas. Other people we spoke to says...Read more
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