Lexington, Kentucky
100% full Not resolved

Our builder used Rite Rug Lexington Kentucky for our flooring in our new home.We have lived there less than two years and we have cracked tiles and grout.

The tile was not installed correctly the first time, there were many uneven spots low tiles, high tiles, and we complained they said they fixed the problem. Not so much. They do not know what they are doing when it comes to tile. DO NOT USE them if you want a quality job.

We wanted a floor that would last as long as our home that is why we chose a porcelain tile.

We wanted the look of wood.It would have looked nice but it was not installed correctly and we are already having issues just two years after moving in.

Review about: Rite Rug Tile Flooring.

I didn't like: Poor tile install, Poor customer service, Cheap installation job, There attitude.

Review #938501 is a subjective opinion of a user.

Value for money
Diversity of Products or Services
Product or Service Quality
Customer service
Style and Design
Exchange, Refund and Cancellation Policy
Delivery Service
Price Affordability
Advertised vs Delivered
PRODUCT OR SERVICE Rite Rug Tile Installation
Reason of Review / Monetary Loss Bad quality / $7500
Preferred solution Let the company propose a solution

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