Rite rug is a scam! We bought a hard wood floor 3.5 years ago and it’s destroyed.
We said we had dogs and the salesman was like, NO PROBLEM. It’s a very hard wood. Now it is damaged so far down that it cannot be refinished. Rite rug and the manufacturer both say “oh that’s the wood, it’s very soft.
This is a dog problem, you should never have bought this type”. They won’t fix it, won’t replace boards (even when I have some original wood left). They say they can’t help. Sorry.
Since when is a company so corrupt, and out for a buck! I should have this floor for 50 years, not 3.
And I have NO RECOURSE. Not sure at all what to do.
Product or Service Mentioned: Rite Rug Customer Care.